https://www.caitlinknauss.com/work daily 0.75 2018-10-30 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456103633039-SPB7HUT5DQ011AZ5MPX9/LBJ+library.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461816756772-KJTZ4EO1001RNX9YX1SE/admassTile_v02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461817683697-CZ9XLA1JNQBJ1RTLFPLW/RMNshoppingListTile.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461818141719-ZAJXRJ2GHME8OCYQJTPE/RMNproductionTile_02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461819887308-J8G76UN387IG576XK8RB/MTStile_02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461821089652-2NWWBY1Z0P8CKXXFM448/LBKtile_02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461531179366-79LRN862BN7RPTWQ1AV4/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462136204378-XZZ9EKU09LXDXZJC87C1/MTStile_02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461626248332-5L03M9PQQZ5GK7BC88RS/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456360616731-K9NY8JBOCTXN3S0ATB69/TMTS_personas-v2.1.png Work A snapshot of the three personas https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461118371308-8HFSINM3D7F9W6C98TJS/image-asset.png Work Brands from comparative and competitive analysis https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456350503157-1AA5C0FC8RK1M0QCW8BK/image-asset.jpeg Work Having some fun with the Toy Joy staff post interview! https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456254574449-F6GE3DS1J4Q47V36LKXT/thumb_IMG_4089_1024.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456330199295-COWVLTJDM2IHQ23NGTU6/thumb_IMG_4097_1024.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459889262895-N67DAGLQ3RDZMOOK6G3A/thumb_IMG_4120_1024.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456254574878-ASPPP9FS522MP1PF5U37/thumb_IMG_4124_1024.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462062265993-6SAKXH43W0XCUXWNY14Y/sitemap02.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456420843440-BF2WODAXS39T8LY178F5/img1.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456420843333-7W3BGW3HFZ45LAWM77B8/img2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456420843645-ST19AJCUCIWXM9HHIHJE/img3.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456500558783-BY1LS5DTS1IOHVV19K9O/Screen+Shot+2016-02-26+at+9.27.53+AM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456420843667-21QWKZ2904ZZ28O3CF4B/img4.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456420843890-VNGJKUSMFKP5BOGE1WTN/img5.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456361238873-EIGIAXMJSNIFLOXG80A6/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456544045646-7Q6GRPLUA5XOQXKY9MW1/HOMEPAGE_v2+Copy+2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456544054683-UR0VZ5WJDFE3GN6NKJX5/SHOP+CLASSIC+AND+RETRO+TOYS+QUICK+SHOP.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456888073658-WL127ZZ1QGH9W4SFXRSJ/PRODUCT+DETAIL+PAGE+Added+to+Cart2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456544048313-2WOFJ8NBXG6FHGZVUGU6/MY+CART_v2+SIGNED+IN.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456544038961-AGJSYEOGGS7B5XJ64QL1/CHECK+OUT_v2.4+Copy.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456888094097-AI1YC5YUYIMJ98L68F9M/USER+ACCOUNT.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461278284628-0NV2FFHRN8BA4PP4AI3H/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462058275701-1AMODZF9B2SSK3ZEK3UJ/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461623324401-5HUU0LRIRQUGLFRGLSJU/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456882043856-Q12H1D8J7LPQ28T2SE2C/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456882655796-QUJBUZWYYYKCOTIVE3RV/Screen+Shot+2016-03-01+at+7.35.36+PM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456882654423-PR4TIGF3GE3WUDI9FDXN/Screen+Shot+2016-03-01+at+7.36.06+PM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457297715114-U68IZR917OUZUZ4J6Q0M/Scannable+Document+5.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457290673927-4OQRR88FRYJLBCJD1BJU/Scannable+Document+4.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457287865499-2R77LAR6ZRACN78DC8KZ/Persona+1_Blaire.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457287865726-EFTEJP3PX65CL9KU99U0/Persona+2_Hank+and+Polly.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457287955736-DZ1QVOMEH0UQZEUO3MW0/Persona+3_Hughes.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457296175586-Y0JC13P61EITM18XH8TR/IMG_5999.JPG Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456882148895-A77A07O9DTOALX3PY0OA/IMG_1215.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457296153714-YIPCH7EHBXXXV28AKY92/IMG_6013.JPG Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457296133728-9OA2P3IUGD9BQYHRY906/IMG_6009.JPG Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1457295555661-A3HGBADNPN4BQMCU8YAG/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456882904220-04G02OTXUNX4A1TL7XPI/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456879970846-6PWXKZ20MNI0RTASZ8TU/IMG_4394.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1456879929926-UUA69LZRBB81RW3SPGED/IMG_6086.JPG Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461121873169-2GPSXAIMIVWUDET9ROY4/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461278819935-SSZ1Q2NVPCJ6Q9XDISUE/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462058161848-6J278BLM833DLYOQLVFM/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461625330530-61WQQ1NR6GKVPX4BQN8E/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459701100372-KKVBX66FTR0MT8ASTPWN/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460499836791-5M47NIJL229AQT4FYJS2/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459295397615-60YZ5JQ8PX2BWIK611P3/Persona+2_Olivia+The+Newbie.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459295584990-W3DLB23ROEXC5HU72WYF/Persona+1_Mike+The+OG.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461114009744-O8S97666O21N1Q040F6Z/Customer+Journey+Map_AdMass2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296123848-1VHX9B62W8H9ZGSKOQWT/Scannable+Document+49.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296123369-SNB0WRNCB0EVMP57AYN2/Scannable+Document+32.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296129388-VECED1V48R9FRTUAIWJ0/Scannable+Document+48.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296129636-TFRM9QA6SLMDOSPF1HRV/Scannable+Document+50.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459702986560-7GRLD1JU62KHPOB1X7CP/Scannable+Document+36.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459702988443-15A47FONLY2JCH6ANDLK/Scannable+Document+35.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462071836089-3V5TWGJBL7TUE8NEUNS5/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462071370402-7GZ5ZG7KGZPHQLZ57802/AdmassFilters_01.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460504719366-OK64XUDBNE753PYXXG2F/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460504508115-JTFNYN2QI8KSEIQPWKQ2/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459898005351-DZKHVPN4V3KLM8M8B69H/image-asset.png Work Final dashboard map—click to enlarge https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459704959360-51MVBJC51ABDMP4UB49A/alejandro.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705043395-S7L450W0W3XKRWQV6PIH/IMG_5327.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705060506-5N3ACW2G7VI6DFZUT72Z/IMG_5068.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705009169-K23AE5M6DFEXJLLR0TZB/IMG_5044.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459704694911-XNIX0YJU3D61UPO2PI8M/IMG_5047.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459441254912-ZRQPNLG0E6U0BF4YJ30M/CC+3.2Select+Added.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459441255415-WX8P9LXR1NAYWS8I05S6/CC+3.4+Profile+.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075341194-GRFWROOI0AEOVBSWMZMV/3.1+HP+Campaign+Closed.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075360814-W7N0L5G9JCDFV26DXT25/CC+2.Creative+Brief.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075243474-ZLE791IYTCE6E9FI6676/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462074966139-JVZFQ462IIHZCVJA2KOO/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459891397321-U1W1734ETGV63E6L43ZD/image-asset.jpeg Work Mike (our client), me and Stephanie (my partner) https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459891262111-QUB7M5A584WN9WI93O53/image-asset.jpeg Work Giving the final presentation to our clients https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460407713253-TDD97YYWCJ19GNVEGRDS/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462062360851-KPLRUV4UMMSEWM5OFSE7/RMN+Shopping+List2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460414564893-G1A6LOGEO6W0AR8C45B3/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460419694703-8WYU7S3Z6AI81XCC7O3P/flows+1+.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460419713537-SBSUUOKKISHDBL6SUE2Y/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460414894193-R8SXIEZTAFIWZXUL0QNE/Screen+Shot+2016-04-11+at+5.45.36+PM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460414893755-UZDNNLYJ7JVLQ6P82PNB/Screen+Shot+2016-04-11+at+5.45.59+PM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460414895060-DEYYTEC9B9XMAFN8QNQJ/Screen+Shot+2016-04-11+at+5.46.33+PM.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460420827557-JT0N7X1VHPOIXSLDSPCH/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462064007928-HDHJBS7SXKDEGYTJ6T6M/image-asset.png Work Page one of the Usability Test Plan https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462063114314-V1RLPLNAXAQCB60O0D4X/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460405493658-KAXKQJ4OFY8C403QY2GI/image-asset.png Work Versions of the landing page in sketch https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460405509427-EL2LCC0EE31GE043PU22/image-asset.png Work Redlines for iOS Mobile https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460230650617-Q2R6K1L0UVLSNKVVV6JB/image-asset.png Work Setting Your Location https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461278819935-SSZ1Q2NVPCJ6Q9XDISUE/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462058161848-6J278BLM833DLYOQLVFM/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461625330530-61WQQ1NR6GKVPX4BQN8E/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459701100372-KKVBX66FTR0MT8ASTPWN/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460499836791-5M47NIJL229AQT4FYJS2/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459295397615-60YZ5JQ8PX2BWIK611P3/Persona+2_Olivia+The+Newbie.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459295584990-W3DLB23ROEXC5HU72WYF/Persona+1_Mike+The+OG.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1461114009744-O8S97666O21N1Q040F6Z/Customer+Journey+Map_AdMass2.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296123848-1VHX9B62W8H9ZGSKOQWT/Scannable+Document+49.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296123369-SNB0WRNCB0EVMP57AYN2/Scannable+Document+32.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296129388-VECED1V48R9FRTUAIWJ0/Scannable+Document+48.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459296129636-TFRM9QA6SLMDOSPF1HRV/Scannable+Document+50.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459702986560-7GRLD1JU62KHPOB1X7CP/Scannable+Document+36.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459702988443-15A47FONLY2JCH6ANDLK/Scannable+Document+35.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462071836089-3V5TWGJBL7TUE8NEUNS5/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462071370402-7GZ5ZG7KGZPHQLZ57802/AdmassFilters_01.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460504719366-OK64XUDBNE753PYXXG2F/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1460504508115-JTFNYN2QI8KSEIQPWKQ2/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459898005351-DZKHVPN4V3KLM8M8B69H/image-asset.png Work Final dashboard map—click to enlarge https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459704959360-51MVBJC51ABDMP4UB49A/alejandro.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705043395-S7L450W0W3XKRWQV6PIH/IMG_5327.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705060506-5N3ACW2G7VI6DFZUT72Z/IMG_5068.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459705009169-K23AE5M6DFEXJLLR0TZB/IMG_5044.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459704694911-XNIX0YJU3D61UPO2PI8M/IMG_5047.jpg Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459441254912-ZRQPNLG0E6U0BF4YJ30M/CC+3.2Select+Added.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459441255415-WX8P9LXR1NAYWS8I05S6/CC+3.4+Profile+.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075341194-GRFWROOI0AEOVBSWMZMV/3.1+HP+Campaign+Closed.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075360814-W7N0L5G9JCDFV26DXT25/CC+2.Creative+Brief.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462075243474-ZLE791IYTCE6E9FI6676/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1462074966139-JVZFQ462IIHZCVJA2KOO/image-asset.png Work https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459891397321-U1W1734ETGV63E6L43ZD/image-asset.jpeg Work Mike (our client), me and Stephanie (my partner) https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1459891262111-QUB7M5A584WN9WI93O53/image-asset.jpeg Work Giving the final presentation to our clients https://www.caitlinknauss.com/home daily 0.75 2018-11-01 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533781096672-HSJFQRYZ6MHBX6VWU5NC/sf+design+system+thumbnail.png Home https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539557125670-HO61ENI7266EIY2TSS6W/image-asset.png Home https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533777303330-K74R27DQED1TN90QTRZH/SMS+opt-in+after+res+form_1200-no+check-1.jpeg Home https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540148212781-59DD0XTHCNA4967QOSBR/sf+email+thumbnail.png Home https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533516373161-ABKC72AIIFY0Y7PYN79B/hop+TN+white+-+3.png Home https://www.caitlinknauss.com/philosophy daily 0.75 2018-11-12 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540768006272-OCM7XLIFKILNTO1APPQN/CK+Portfolio+Pic.png About https://www.caitlinknauss.com/design-system daily 0.75 2018-10-30 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539547381227-1EDZTD5SPO5CCHE75Y0X/atomic+design+visual.png Design System Atomic design is a methodology for creating design systems created by Brad Frost. https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534021914377-TVU5ARX99MKS2ND95WWV/image-asset.png Design System Just a small sample of the production audit we conducted, as you can see we had serval styles and lots of opportunity for simplifying https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534024891346-88MSQYI19RUHZRZ6VJI9/design+system+iPhone+5.png Design System Comparing side by side mockups on two different viewport sizes https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534020931747-W8ERF6CDT6DYOY4YHJ9W/ds+dsm+typography.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534021559855-C239Z4M2RVXHOGG23NR5/ds+dsm+grids.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534020951145-2CKKWCQUVPXA1GL619JR/ds+dsm+spacing+and+padding.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534022241733-O3O46VMOO1ESQX5TLQBV/ds+dsm+input.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534021032424-T93SMTRC661M7GYTJ64P/image-asset.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540691911935-Z6BBVL6EXS65A1MXUGI2/des+sys+new+vs+old+serp+cards.png Design System https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540691927807-6QZSVH9DPDOEFCE957Q4/des+sys+fac+page+3+breakpoints.png Design System SpareFoot facility page with design system standards applied https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534011212452-TEH6WNAGZ3MSKVIKGSFZ/ssdc+style+guide+2.png Design System SelfStorage.com Style Guide https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539544619819-XY32R5ZB3QCTLVU0B201/B2B+Email+Pattern+Library.png Design System https://www.caitlinknauss.com/sms-reminders daily 0.75 2018-10-30 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540145489542-AGD5ZV8RZ886FH1H4G7J/sms+mobile+cropped+2.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540693023909-J4I9Z1CMWNRUOTS1UAEM/sms+opt+in+inspo.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1534025747173-XK2IH554YTOY42MYSL8L/sms+sketches.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540767149466-XNS54OWQUBHRSFVQT2UF/SMS+opt-in+phase+1.png SMS Reminders SMS opt-in on the mobile reservation form https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765815401-D90WA07YRG97RWJTR10W/SMS+Pilot+Test+Readout+%281%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765815138-6IL4G8DT5H18C6N6NRXD/SMS+Pilot+Test+Readout+%282%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765814902-52TGB34B7UMDGGUY0Q8A/SMS+Pilot+Test+Readout+%283%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765813985-B822X9RDU431CH2NGPTJ/SMS+Pilot+Test+Readout+%285%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765814551-63DDNLHZ4IRRLQLRHOO0/SMS+Pilot+Test+Readout+%284%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765813869-0JDAK5JOKLIYTYGRGCMI/SMS+Pilot+Test+Readout+%286%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765813365-6KV3WKZM19QNAANLV6AB/SMS+Pilot+Test+Readout+%287%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540765813272-IC9V1NAEZ1214JU2ZB6W/SMS+Pilot+Test+Readout+%288%29.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540587002414-P9LS3RXOAL3T11GZKPHI/alt+option+to+sms+opt+in.png SMS Reminders Alternative exploration using a modal to prompt SMS opt-in https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540144266009-R9K7CI88QSSSQLT1KAIF/alt+option+to+sms+opt+in+2.png SMS Reminders Alternative exploration with SMS opt-in announcement banner https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539550550431-TCAP3NA1AK0NNLWL3CIF/sms+post+res+page.png SMS Reminders Final solution for SMS opt-in in the post reservation experience https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540766956031-GTKDM46PKAW3I2C80A6B/sms+phase2+results.png SMS Reminders https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540587267243-PIZ12Y8T317GSWCS3CM6/SSDC+sms+opt+in+post+res.png SMS Reminders Scaling our SMS opt-in initative to our partner site, SelfStorage.com https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533510602999-9W00C6VTRRB3RJEIYTHB/CC+Post-res+SMS+Opt-in_v3_CTA+YIM.png SMS Reminders SMS opt-in capabilities in YIM (the iinternal tool call center agents use to find and book storage) https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533507321422-I3AE652UZ2CQMWSTUOR8/call+or+text+agent.png SMS Reminders An example of how we would encourage the customer to call or text us for assistance https://www.caitlinknauss.com/customer-journey-map daily 0.75 2018-10-30 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539657463862-EPII0GAQWZV31JY95ULY/CJM+Charlotte_Final-3.png Customer Journey Map https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539555534379-8UCN7IOSZIVHAJ1RGEH1/ds+dsm+grids.png Customer Journey Map Charlotte, one of our four personas at SpareFoot https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539572348148-V8NHXB7V2XDLSSN1KC0Y/CJM+Linear+Journey+Notes.png Customer Journey Map https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539555642168-COZ3RZAFV1SEFJXC26R3/CJM+Story+Board.png Customer Journey Map https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540869906360-0L1QCNV9VTSZ8XVXFXK3/CJM+Inspiration+Examples+2.png Customer Journey Map Inspiration examples of journey maps and a traditional gantt chart https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539571432845-8SXM5HXOT4L2IS5NHIRH/ds+dsm+typography.png Customer Journey Map Once we had a loose structure of each journey I began to sketch several ideas for how we might present our journey map. https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539556062077-T6MQ5T8BG7MTOY35H2O7/CJM+Layout+in+sketch.png Customer Journey Map Getting a feel for the layout with identified customer phases https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1539555743869-06DEGIG10M9MVGYXNWZT/Early+CJM.png Customer Journey Map Early mockups before rounds of feedback from the Design Team and PMs https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540751509461-Q5SRD70IT5M02982KRP3/amy+and+char+CJM+2.png Customer Journey Map Two different customer journey maps created for our personas, Charlotte and Amy https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540694180609-OS08PRM9T9HUNU0NSXGI/CJM+working+session+2.png Customer Journey Map https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540870359350-BE1WAU960I4T1JT5PRXB/Char+CJM+2%402x.png Customer Journey Map https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540868936121-9N7UVEEBVDN6P5VUKQ03/AMY+CJM+2.png Customer Journey Map https://www.caitlinknauss.com/sparefoot-emails daily 0.75 2018-10-28 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540684926498-RFV2EF4M636QW6GTIA6Q/Current+vs+New+SF+Emails+2.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540684031125-TR13QQTXCR7QFF5UH9XB/email+journey.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1533767171067-9MS2GH7MVEQP201AF71L/email+sketches+2.png SpareFoot E-mails Early sketches https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540145762317-I1S9S002UJSMGF9X3A66/one+spark+study.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540750270021-4MUFZLWBE0K0X2FNST91/SF+Confirmation+Emai+v1.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540750269839-2WESN2OOP8AOBCUBRMQK/SF+Confirmation+Emai+v2.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540750268911-ZV3D8SLWVXNGTJSR0GKE/SF+Confirmation+Emai+v3.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540750268917-14GOI7AYNH91XRRYWCW2/SF+Confirmation+Emai+v4.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540750412639-2LYXX0OEU4ERQ1GSAV1L/image-asset.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139507605-TD8MMDI47QWC5V86AZJU/1-OS-participants.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139506799-3DBZ93V5P2I4J3VZ64PV/2-OS-background.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139508234-KRU5E7LK0PYVJGG2GLRB/3-OS-expectations.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139508773-RWWL3W6AJXRWQNR22KNI/4-OS-email+behavior.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139509241-XY1V473MT6V65LYIWZI0/5-OS-SF+email+1.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139509540-JN1NEN7SM7IOG8JYWS5P/6-OS-SF+email+2.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139510218-EIRNBRVEJLOVAHZE89BJ/7-OS-SF+email+3.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139510446-RWM8TRTRJO9R5XRI4PKO/8-OS-SF+likw+expedia.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139511335-NJUR3Z4ABV3DKBQZ8VUB/9-OS-stressed+customers.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139511456-F0EM95FPJXRQG1BCGRD9/10-OS-es+well.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139512245-N8717CCTWHF40A46N5BS/11-OS-es+not+well.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139512494-ITC3R9MLLLC39EYWIC9O/12-OS-priceline+opps.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139513026-SMVG6WJZVYCS84LPW5OP/13-OS-airbnb+opps.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139513239-3R71WD497Q3ZLPGXRACV/14-OS-more+opps+1.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540139513820-2JYG5FMX9PFUF1OCX1QV/15-OS-more+opps+2.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540686130375-8EYCGLKUE8SYRT42WON9/optimize+for+mobile.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540686031805-RPVZH3NRIVOFLQLJJOVR/control+to+variation+emails+2.png SpareFoot E-mails https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1540685181577-OIOWBY0IGIXECK84LW77/b2b+template.png SpareFoot E-mails Updated B2B email template https://www.caitlinknauss.com/resume daily 0.75 2023-05-27 https://www.caitlinknauss.com/partners-bedford daily 0.75 2025-05-12 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390505394162-W51WFS0M8F9TXWY7LPDY/chambers-10.jpg Partners https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390409437321-Q9EZYDA52XWMFWJIQRU6/logo-2.jpg Partners https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390409437266-8DADKO4VSI8O9JEYQ58I/logo-4.jpg Partners https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390409437284-U9500QOC95REDBT90G9L/logo-1.jpg Partners https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390409437242-8SZY5F04GD012C425QZ6/logo-3.jpg Partners https://www.caitlinknauss.com/home-alt-bedford daily 0.75 2025-05-12 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500612440-PGQSIY8KL9F7T5VIXQLO/chambers-2.jpg Home Alt A better world Starts with a choice Contact Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500503574-5BAPXZO9U06UV61P49UO/chambers1.jpg Home Alt Sustainability Starts with you Join Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390500933384-LII4SRIPHFYOUFX0UCXC/chambers-4.jpg Home Alt A better world Starts with a choice Join Us https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390504287124-HQ8GNX1JCE22V047MSQ9/chambers-8.jpg Home Alt Preserve Nature Join Us https://www.caitlinknauss.com/what-we-do-bedford daily 0.75 2025-05-12 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1390513380961-PTHFXE5U2S1FJSLPXUSD/tumblr_mh1iruZWLf1rkz363o1_1280.jpg What We Do https://www.caitlinknauss.com/test-1 daily 0.75 2026-03-17 https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/27be80dc-8f05-4b54-9c42-370591da6ab3/IMG_0262.PNG test - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1773781040985-63NQU4Q95634ROCM4VI6/unsplash-image-Y3KEBQlB1Zk.jpg test - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/561bf277e4b080f7fce0f6dc/1773781093437-TDLTLXUS7UMK40F2HG1P/unsplash-image-guiQYiRxkZY.jpg test - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.caitlinknauss.com/caitlin-intro daily 0.75 2026-03-17